Refund policy

Return and Refund Policy:

At Forged on Main, we take pride in delivering high-quality custom products and ensuring your satisfaction. Due to the personalized and made-to-order nature of our items, we do not accept returns or offer refunds unless the product arrives damaged or there was an error on our part.

Damaged or Incorrect Items: If your order arrives damaged or there is an error with the product, please contact us within 5 days of receiving your order. We will require photo evidence of the damaged item or the error for verification purposes. Once approved, we will gladly replace the item at no additional cost to you.

Order Cancellations: We understand that circumstances may change, and you may need to cancel your order. However, please note that we begin processing orders promptly to ensure timely delivery. Therefore, order cancellations are only possible if requested within 1 hour of placing your order. After this timeframe, we cannot guarantee cancellation as the production process may have already started.

Customization: Please carefully review all personalization details before placing your order. Once an order is placed, we cannot accept changes or cancellations related to personalized information, such as names, dates, or custom messages. It is your responsibility to ensure the accuracy of the details provided during the ordering process.

If you have any concerns or questions regarding your order, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Forged on Main.

Note: This return and refund policy is applicable only to Forged on Main products purchased directly from our website. If you have purchased our products through a third-party retailer, please refer to their respective return and refund policies.